Returns Refunds

We want our customers to be confident when purchasing from SINOAXISSPACE. If you experience an issue with your order, please contact us so we can assist.

Eligibility for Returns

Returns may be accepted for unused and uninstalled products in their original condition. Products that have been installed, modified, or used in production environments are generally not eligible for return unless a verified quality issue is identified.

Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a defective item or an incorrect product, contact us within 7 days of receipt. We will evaluate the issue and provide an appropriate solution, such as replacement or refund.

Return Shipping

For non-defective returns, return shipping costs are the responsibility of the buyer. Shipping costs are non-refundable unless otherwise agreed.

For full details, please refer to our official Refund Policy listed in the website footer.